Performance

Performance tips

Do you experience performance issues? In most cases our servers are running fine and other viewers have perfect performance. Here are some tips to check every part in the chain between our CDN and your client:

Check our demo streams

Please try our TV Ads. Which bit rates and delivery protocols work for you?

VOD Encoding tips

Did you encode the content correctly? Do not use VBR (Variable Bit Rate) encoding. Do not try to watch HD content over a low bandwidth connection. Make sure that your internet downstream speed is higher than the encoding bit rate. Streams are realtime communication and needs permanent headroom to keep the media player buffer filled.

Live streaming tips

Make sure that your uplink has enough upstream bandwidth. Test the upstream bandwidth. Make sure you encode at maximum 66% of the sustained available upstream bandwidth. Use a powerful computer, make sure that the CPU load stays below 80%. Do not use the encoder for other purposes than encoding. Do not use wireless connections. Use a professional, dedicated link if possible. Don't share the link with other computers. Don't use the same link for viewing the stream, downloading, P2P or other heavy load processes. 

Check your hardware

Check your playback device. Do you have the latest media playback software installed? Does the device have enough CPU and GPU power to decode and playback the content? Check another playback device if possible.

Check your local network

Most performance issues occur on limited office networks. Is the network shared with other computers? Are other users filling up the network? Did you test your WiFi connection? Is someone running P2P sharing software? Is someone downloading large files? Can streams be blocked by a firewall or proxy or cache? Contact your network administrator.

Check your internet link

Is this link shared with many other computers? Office, school? Are too many other users filling up the link? Does the link provide enough bandwidth for content to pass? Contact your network administrator. Check another link if possible.

Check Your ISP or operator

Check your ISP NOC page. Does the ISP have backbone, interrouting or peering problems? Consumer grade broadband lines are heavily overbooked. You share the network resources with dozens, maybe even hundreds other customers. Some mobile operators block streaming protocols, although they claim to offer open internet access. Please ask your operator about their streaming policy.

Check StreamZilla

Check our NOC page. We may be experiencing temporarily issues with a certain network operator or Internet Exchange. When these issues persist, we will start using other routes.

Contact support

Did you check all the above points and the issues are not solved? Do a traceroute to our servers from as much PC's and networks as possible and send the results to support@streamzilla.eu